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Boost Sales Conversions with Live Chat
Thursday, March 7, 2013 12:00:00 PM CST - 1:00:00 PM CST
As more e-tailers offer live chat, the main challenge is knowing how to maximize its effectiveness.  How can you use live chat to turn more prospective customers into buyers?

The secret is simple: gain a better understanding of how Internet shoppers think.

For the past five years, BoldChat has partnered with the e-tailing group to study Internet shoppers' live chat usage to learn what drives someone to chat and ultimately, to buy.  Join us for a free webinar discussing the latest research.

We'll discuss:

-  Global live chat growth and market trends
-  Usage, preferences and behaviors of chatters and non- chatters
-  Best practices for implementing and optimizing multichannel communications


Ross Haskell and Lauren Freedman
Ross Haskell, Director of Products, BoldChat

Lauren Freedman, President, the e-tailing group

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